Open Continuity

1. General Refund Policy

We offer refunds under the following general conditions:

• Products or services that do not meet the quality standards described on our website
• Products damaged during shipping or delivery
• Incorrect or incomplete products delivered
• Digital products that cannot be accessed or downloaded due to technical issues on our end

Refund eligibility may vary depending on the type of product or service purchased, as detailed in the sections below.

2. Physical Products

2.1 Return Eligibility

You may return physical products purchased from Open Continuity within 30 days of delivery, provided that:

• The product is in its original condition
• All original packaging, tags, and accessories are included
• You have a valid proof of purchase (order confirmation or receipt)

2.2 Return Process

To return a physical product, please follow these steps:

1. Contact our customer service team at [email protected] to initiate your return
2. Provide your order number, the reason for return, and photos of the product (if applicable)
3. Wait for our confirmation and return instructions
4. Package the product securely with all original materials
5. Ship the product to the address provided in the return instructions

2.3 Return Shipping Costs

Return shipping costs are handled as follows:

• If the return is due to our error (wrong item shipped, damaged item, etc.), we will cover the return shipping costs
• If the return is due to customer preference or a change of mind, you will be responsible for the return shipping costs

We recommend using a trackable shipping service to ensure your return can be monitored.

3. Digital Products

3.1 Refund Eligibility

Due to the nature of digital products, all sales are generally final. However, we may offer refunds for digital products under the following circumstances:

• The digital product is not accessible or downloadable due to technical issues on our end
• The digital product is significantly different from what was described on our website
• You have not downloaded, streamed, or accessed the digital content

3.2 Refund Request Timeframe

Refund requests for digital products must be submitted within 14 days of purchase.

3.3 Refund Process

To request a refund for a digital product, please:

1. Contact our customer service team at [email protected]
2. Provide your order number and the reason for your refund request
3. Include any relevant information, such as screenshots of error messages

4. Subscription Services

4.1 Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation:

• You will maintain access to the subscription services until the end of your current billing period
• Your subscription will not renew for the next billing period
• We do not provide partial refunds for unused portions of the current billing period

4.2 Refund Eligibility

We may offer refunds for subscription services under the following circumstances:

• Technical issues prevented you from accessing the subscription services
• The subscription service differs significantly from what was described
• You were charged after requesting cancellation

4.3 Refund Process

To request a refund for a subscription service, please:

1. Contact our customer service team at [email protected]
2. Provide your account information and order details
3. Explain the reason for your refund request

5. Courses and Educational Content

5.1 Refund Eligibility

For courses and educational content, we offer a 14-day satisfaction guarantee. If you are not satisfied with the course, you may request a refund within 14 days of purchase, provided that:

• You have completed no more than 25% of the course content
• You can provide specific feedback about why the course did not meet your expectations

5.2 Refund Process

To request a refund for a course, please:

1. Contact our education team at [email protected]
2. Provide your order number and course details
3. Explain why the course did not meet your expectations

6. Exceptions and Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

• Customized or personalized products
• Gift cards or promotional credits
• Shipping and handling fees (unless the return is due to our error)
• Products that have been used, altered, or damaged by the customer
• Digital products that have been downloaded, accessed, or used
• Products purchased during special sales events, as clearly marked

7. Refund Processing Time

Once we receive and approve your refund request, the refund will be processed as follows:

• Credit Card Payments: Refunds will be issued to the original credit card used for the purchase within 5-10 business days
• PayPal Payments: Refunds will be issued to your PayPal account within 5-7 business days
• Bank Transfers: Refunds will be processed within 7-14 business days

Please note that while we process refunds promptly, it may take additional time for the refund to appear in your account, depending on your payment provider's policies.

8. How to Request a Refund

To request a refund, please follow these general steps:

1. Gather your order information, including order number and date of purchase
2. Contact our customer service team through one of the following methods:
   • Email: [email protected]
   • Contact form: Available on our Contact page
   • Phone: +44 806 570 4241 (Mon-Fri, 9:00 AM - 5:00 PM UK time)
3. Provide a clear explanation of the reason for your refund request
4. Include any supporting documentation, such as photos of damaged products or error messages

We will review your request and respond within 2 business days with further instructions or a decision regarding your refund.

9. Partial Refunds

In some cases, we may offer partial refunds when:

• Only part of an order is being returned
• A product has been used or is not in its original condition
• A promotional discount was applied to the original purchase
• A service has been partially delivered or completed

The amount of the partial refund will be determined based on the circumstances and communicated to you during the refund process.

10. Exchanges

If you wish to exchange a product rather than request a refund, please:

1. Contact our customer service team at [email protected]
2. Provide your order details and the product you wish to exchange
3. Specify the product you would like to receive as a replacement

Exchanges are subject to product availability. If the replacement product has a different price than the original:

• If the replacement costs more, you will need to pay the difference
• If the replacement costs less, we will refund the difference

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

We will notify customers of significant changes to this policy by updating the "Last Updated" date at the top of this page.

12. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us at: