Open Continuity

1. Information We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information

• Contact Information: Name, email address, postal address, and phone number when you contact us, subscribe to our newsletter, or make a purchase.
• Account Information: Username, password, and account preferences if you create an account on our website.
• Payment Information: Credit card details, billing address, and other payment details when you make a purchase (processed securely through our payment processors).
• Communication Data: Information you provide when you communicate with us via email, contact forms, or social media.

1.2 Automatically Collected Information

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
• Technical Data: IP address, browser type and version, device type, operating system, time zone setting, and location information.
• Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy section for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the content, products, or services you request, process transactions, and manage your account.
• Communication: To respond to your inquiries, provide customer support, and send you important updates about our services.
• Marketing: To send you newsletters, promotional materials, and other information about our services that may be of interest to you (you can opt out of these communications at any time).
• Website Improvement: To analyze usage patterns, diagnose technical problems, and enhance the user experience of our website.
• Security: To detect, prevent, and address technical issues, fraud, or other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and marketing, as long as these interests don't override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with legal obligations.
• Consent: Where you have given explicit consent for specific processing activities.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).
• Business Partners: When necessary to provide you with products or services you've requested.
• Legal Authorities: When required by law, court order, or government regulation.
• Corporate Affiliates: In connection with a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Different types of data may be kept for different periods based on:

• The nature and sensitivity of the data
• Potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your data
• Legal requirements to retain data

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request restriction of processing in certain circumstances.
• Data Portability: The right to receive your data in a structured, machine-readable format.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, the pages you visited, and the links you followed to deliver more relevant advertisements.

8.2 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to:

• Block or delete all cookies
• Block third-party cookies
• Block cookies from particular sites
• Set your browser to alert you when a cookie is being sent

Please note that blocking certain cookies may impact your experience on our website and limit the functionality we can provide.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

10. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer personal data to other countries, we implement appropriate safeguards to ensure your data remains protected according to this Privacy Policy. These safeguards may include using Standard Contractual Clauses approved by the European Commission or relying on certification schemes like the EU-US Privacy Shield.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: